Hospitality Guest Experience

A hotel group with properties across the Gulf and North Africa was offering guest Wi-Fi, in-room climate and lighting controls, and a loyalty programme — each running on disconnected systems. Guests had to authenticate separately for Wi-Fi, use a separate app for room controls, and present a loyalty card at check-in. There was no way to recognise a returning guest's preferences automatically across these touchpoints.

The group wanted a connected guest experience where a single authentication unlocked Wi-Fi, room controls and personalised service. But unifying these systems meant guest data — preferences, behaviour, location within the property — would flow across more systems, raising data protection and privacy concerns under regional regulations.

The delivered platform gives guests a single authentication that unlocks Wi-Fi, room controls and personalised service across the property. A returning guest's preferences — room temperature, lighting scenes, dietary notes — are recognised at check-in and applied automatically through the IoT-connected room environment.

The network infrastructure supporting the platform handles the density of IoT devices across guest rooms — thermostats, lighting controllers, smart sensors — with sufficient bandwidth for simultaneous guest Wi-Fi. Guest data flowing across the platform is protected under a privacy framework that gives guests control over what is stored and shared, in compliance with regional data protection regulations.